A comment from this post the other day about the proper way to handle disappointments on your wedding day got me to thinking. The comment mentioned a bride that added last-minute make-up services which somehow made them not be able to get any family photos. Upon return from her honeymoon, the irate bride contacted the MUA and was demanding a discount/refund.
The main issue here being the timeline was out-of-whack because make-up ran longer than planned. And it ran longer than planned because the bride and her mother added last-minute services. And because of this delay in the timeline, the bride claimed they were unable to get family photos. The MUA was doing her best to make her clients happy and they repay her by complaining and demanding a refund! How was this the MUA’s fault?
You must be mindful that last-minute additions and changes will impact your timeline. And even more than that, think of your timeline as a GUIDELINE. You should never have a timeline so tight that there is no wiggle room. I don’t believe I have ever had a wedding go perfectly to schedule. The ceremony may be delayed a few minutes to let a few more guests arrive. The bride and groom are enjoying talking to their guests too much to cut the cake. Or everyone is having too much fun for the evening to end on schedule.
This is just another reason why a DoC is so important. A DoC could have made sure everyone was aware of the timeline – from the bride and her mother to her MUA and photographer. There should never be a reason why family photos cannot be taken.
And the bride was wrong to complain to the MUA. Please reserve complaints for legitimate issues. If something goes wrong on your wedding day due to you or a family member making last-minute changes, don’t blame your wedding professionals.
Remember, it is difficult to be Carefree on your wedding day if you are stuck to a timetable.