When thank you is not an option

Look out! She's got a knife!

 I sincerely and fervently wish for you to have only wonderful wedding professionals that exceed your expectations.  But how do you handle it when the opposite is true?

Your Day of Coordinator will handle any mishaps on your wedding day, and there may be many that you never even know about.  A good DoC will only tell you about the ones worthy of complaint – after you get home from your honeymoon.

Let’s pretend for a moment that in spite of my best efforts you have decided not to hire a DoC.  Here are some tips for handling things on your own (if you must):

  • Have a copy of all of your contracts with you, as well as any amendments that were made in writing.  Be sure your wedding professional acknowledged all changes.  This way if something is not done to your contract specifications, you have proof.
  • Calmly and politely explain why there is an issue.  It doesn’t help anyone if you go into attack mode.  You may only be dealing with a delivery person that has no idea that your cake wasn’t supposed to say Happy Birthday and have a superhero theme. (And just in case you think something like that could never happen with a professional, I introduce exhibit A.)
  • Wait for them to offer a solution.  If it isn’t satisfactory, explain how you would like the problem resolved.
  • Be prepared for the problem to not be resolved.  If your flowers are dead and your florist is unable to send fresh because your ceremony starts in half an hour, you may be walking down the aisle with dead flowers.  Or no flowers at all – that’s a choice you will have to make.
  • When you return from your honeymoon, contact your wedding professional and explain what happened, why you are unhappy, and how you expect to be compensated.  But only if you have already brought the issue to their attention on your wedding day!  If everything is resolved on your wedding day and you are ultimately happy with the end result, it is still okay to request compensation (in the form of a discount) but keep in mind that you were ultimately happy with the results.  You should not request a full refund.
  • Write reviews everywhere you can, but stay calm.  State the facts and explain why you were not satisfied.  Emotions are great in a good review but in a bad review they lessen the impact. Be sure to mention the steps you took to resolve the issue and what the professional’s response was (or wasn’t).

Be Carefree,

Suzanne

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About bethecarefreebride

I am passionate that everyone should enjoy your wedding day - stress free! Read on to learn how to be the Carefree Bride.
This entry was posted in Mishaps, Uncategorized, Wedding Planning and tagged , , , , , , , , . Bookmark the permalink.

2 Responses to When thank you is not an option

  1. Rev. Carleen says:

    I wholeheartedly agree with bringing things to the attention (in private) with vendors that you have issues with, however, be sure that the points are valid and you are not just pushing blame over. For instance, don’t run overtime completing one area of your day (especially by adding more to the original plan) to loose out on another and blame the first vendor. A recent example I heard was the bride wanted extra make up services added that day and then complained that the makeup artist was at fault for her not getting to pre-wedding family pics in time. That would not be the MUA’s fault, since the time she originally allotted did not include the added on the spot services. This is why you hire planners to keep you on a timeline. Bride did not think she needed one of those.

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